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Customer Support


Our Support Policy

Simbionix assigns the highest priority to Customer and Technical Support for our medical simulators. We are committed to doing our utmost to provide our clients with support and assistance 24 hours a day, 7 days a week. This support is available in real time via telephone, email or web-based support. The following list of Specialists and Engineers will provide you with customer and/or technical support whenever it is needed for simulators.

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SERVICE VIA THE PHONE


+1-216-830-5120

This number will automatically route to Customer Service Personnel 24/7/365

 

Global Customer Support Manager

 

SERVICE VIA THE WEB

Contact Simbionix Customer Service to schedule an online session at support@simbionix.com

 
 
 
 
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Contact us via e-mail at support@simbionix.com

"Indeed our partnership with Simbionix has really flourished over the last few years and most recently as our equipment needed upgrading we decided to continue our relationship with Simbionix.

They've been very helpful in all of the service that they have provided to Valencia College and indeed that's the reason why we decided to purchase additional simulators from them."

Penny Conners - Dean of Allied Health, Valencia College.
 

“Having worked with Simbionix over the past year and half, I can highly recommend the various systems they have to offer. The systems are the best the world currently has, hands down. And what truly sets Simbionix apart is their superior customer service and the high functioning individuals working for the company. Simbionix is and will continue to be successful because of its leadership traits. They truly have blue ocean strategy that is sustainable and the company continues to be innovative!”

Nikki Campbell, MSN, RN Assistant Director, Virtual Patient Care Center (VPCC) USF HEALTH CAMLS
 

Guy Greller
Global Customer Support Manager

Email: guyg@simbionix.com
   
   

USA

North America Call Center

Donald Pedley
Customer Service Call Center Technician
Mobile: 1-216-334-6101
Office: 1-216-229-2040 Ext. 117
Email: dpedley@simbionix.com
   
Jason Lukco
Field Service Technician

Mobile: 1-216-212-4407
Office: 1-216-229-2040 Ext. 116
Email: jlukco@simbionix.com
   
Meir Roitburd
Technical Support Engineer

Mobile: 1-216-650-2603
Email: meir@simbionix.com
   
 Richard_Mohner Richard Mohner 
Customer Service Product Specialist 
Mobile: 
1-216-333-5879
Office: 1-216-229-2040  Ext. 112
Email: rmohner@simbionix.com
   
   

OUTSIDE THE USA

International Call Center
Email: support@simbionix.com
Hotline 24/7: +972–545–650–444
   
Alon Avivi
Regional Customer Support Manager
Mobile: +972-549-505-944
Email: alon@simbionix.com
   
Doron Stern
Engineering Manager

Mobile: +972-544-429-459
Email: dstern@simbionix.com
   
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