Customer Support

Our Support Policy

Simbionix assigns the highest priority to Customer and Technical Support for our medical simulators. We are committed to doing our utmost to provide our clients with support and assistance 24 hours a day, 7 days a week. This support is available in real time via telephone, email or web-based support. The following list of Specialists and Engineers will provide you with customer and/or technical support whenever it is needed for simulators.

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Worldwide Customer Support Manager

 

SERVICE VIA THE WEB

Contact Simbionix Customer Service to schedule an online session at support@simbionix.com

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CONTACT US VIA E-MAIL

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"Indeed our partnership with Simbionix has really flourished over the last few years and most recently as our equipment needed upgrading we decided to continue our relationship with Simbionix.

They've been very helpful in all of the service that they have provided to Valencia College and indeed that's the reason why we decided to purchase additional simulators from them."

Penny Conners - Dean of Allied Health, Valencia College.

 

“Having worked with Simbionix over the past year and half, I can highly recommend the various systems they have to offer. The systems are the best the world currently has, hands down. And what truly sets Simbionix apart is their superior customer service and the high functioning individuals working for the company. Simbionix is and will continue to be successful because of its leadership traits. They truly have blue ocean strategy that is sustainable and the company continues to be innovative!”

Nikki Campbell, MSN, RN Assistant Director, Virtual Patient Care Center (VPCC) USF HEALTH CAMLS

 

	Guy Greller Worldwide Customer Support Manager Email: guyg@simbionix.com

USA

North America Call Center

	Donald Pedley Customer Service Call Center Technician Mobile: 1-216-334-6101 Office: 1-216-229-2040 Ext. 117 Email: dpedley@simbionix.com
	Jason Lukco Field Service Technician Mobile: 1 216 212 4407 Office: 1 216 229 2040 Ext. 116 Email: jlukco@simbionix.com
	Meir Roitburd Technical Support Engineer Mobile: 1 216 650 2603 Email: meir@simbionix.com
	Richard Mohner  Customer Service Product Specialist  Mobile: 1 216 333 5879 Email: rmohner@simbionix.com

OUTSIDE THE USA

	International Call Center Tel: +1-216-229-2040 Ext 3 Email: support@simbionix.com Hotline 24/7: +972–545–650–444
	Alon Avivi Regional Customer Support Manager Mobile: +972-549-505-944 Email: alon@simbionix.com
	Doron Stern Engineering Manager Mobile: +972-544-429-459 Email: dstern@simbionix.com